Delivery Information

Introduction

This Delivery Policy outlines the terms and conditions governing the delivery of products/services for both Business-to-Business (B2B) and Business-to-Consumer (B2C) transactions. We aim to ensure transparency, efficiency, and customer satisfaction throughout the delivery process.

Delivery Methods

• B2B

Delivery methods for B2B transactions will be agreed upon during the negotiation phase and specified in the contract or agreement between the parties. Options may include bulk shipment, freight forwarding, or other tailored logistics solutions.

• B2C

For B2C transactions, we offer standard and expedited delivery options. Customers can select their preferred delivery method during the checkout process on our website or app.

Shipping Zones

• B2B

We ship to designated business addresses as per the terms of the agreement. Shipping zones and associated costs will be specified in the contract.

• B2C

We offer domestic and international shipping to eligible regions. Shipping zones and associated costs are determined based on the delivery address provided during checkout.

Delivery Timeframes

• B2B

Delivery timeframes for B2B orders will be communicated and agreed upon during the negotiation phase. Factors such as order volume, shipping distance, and special requirements will be considered.

• B2C

Estimated delivery times for B2C orders vary based on the selected shipping method and the destination. Customers will receive an estimated delivery window during the checkout process. While we strive to meet these timelines, actual delivery may be impacted by external factors beyond our control.

Order Processing

• B2B

Orders placed through B2B channels will be processed in accordance with the terms outlined in the agreement. This may include order confirmation, production lead times (if applicable), and scheduling of shipping/delivery.

• B2C

Orders placed by individual customers will be processed promptly. Customers will receive an order confirmation email upon successful placement of their order. Orders will be processed for shipment within [X] business days, barring any unforeseen circumstances or product availability issues.

Tracking and Notifications

• B2B

Tracking information and delivery notifications will be provided to B2B customers upon request or as agreed upon in the contract.

• B2C

Customers will receive tracking information via email or SMS once their order has been shipped. Additionally, they can track their order status through their account on our website or app.

Delivery Charges

• B2B

Delivery charges for B2B transactions will be specified in the contract or agreement. These charges may vary based on factors such as order volume, shipping distance, and additional services required.

• B2C

Delivery charges for B2C orders are determined based on the selected shipping method and the delivery address. Customers will see the applicable charges during the checkout process.

Delivery Exceptions

In rare cases where delivery is delayed or unable to be completed due to factors beyond our control (e.g., natural disasters, customs delays), we will promptly notify affected parties and work to resolve the issue in the best possible manner.

Returns and Refunds

Please refer to our Returns and Refunds Policy for information regarding returns, exchanges, and refunds for both B2B and B2C transactions.

Contact Information

For inquiries or assistance regarding delivery-related matters, please contact our Customer Service team via email at [contact@email.com] or by phone at [phone number].

Policy Updates

We reserve the right to update or modify this Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or app.